Contents
- Overview
- Charging and Billing
- Databases
- Devices
- Devices (PaperCut Hive)
- Email to Print
- Find Me Printing
- Installing, Uninstalling and Migrating
- Integrated Scanning
- Integrations
- Logs
- Mobility Print
- Notifications
- Novell
- Pocket & Hive How-to Articles
- Pocket & Hive Troubleshooting Articles
- Print Jobs
- User Client
- Web Print
- Authentication
- Administration
- Print Provider
- Print Queue Deployment
- Print Queues
- Releasing Print Jobs
- Reporting
- Scripting and APIs
- Security and Privacy
- Upgrading or Downgrading
- User Interface
Contents
- Overview
- Charging and Billing
- Databases
- Devices
- Devices (PaperCut Hive)
- Email to Print
- Find Me Printing
- Installing, Uninstalling and Migrating
- Integrated Scanning
- Integrations
- Logs
- Mobility Print
- Notifications
- Novell
- Pocket & Hive How-to Articles
- Pocket & Hive Troubleshooting Articles
- Print Jobs
- User Client
- Web Print
- Authentication
- Administration
- Print Provider
- Print Queue Deployment
- Print Queues
- Releasing Print Jobs
- Reporting
- Scripting and APIs
- Security and Privacy
- Upgrading or Downgrading
- User Interface
Troubleshooting Articles
THE PAGE APPLIES TO:
Last updated May 27, 2026
Contents
- Overview
- Charging and Billing
- Databases
- Devices
- Devices (PaperCut Hive)
- Email to Print
- Find Me Printing
- Installing, Uninstalling and Migrating
- Integrated Scanning
- Integrations
- Logs
- Mobility Print
- Notifications
- Novell
- Pocket & Hive How-to Articles
- Pocket & Hive Troubleshooting Articles
- Print Jobs
- User Client
- Web Print
- Authentication
- Administration
- Print Provider
- Print Queue Deployment
- Print Queues
- Releasing Print Jobs
- Reporting
- Scripting and APIs
- Security and Privacy
- Upgrading or Downgrading
- User Interface
Contents
- Overview
- Charging and Billing
- Databases
- Devices
- Devices (PaperCut Hive)
- Email to Print
- Find Me Printing
- Installing, Uninstalling and Migrating
- Integrated Scanning
- Integrations
- Logs
- Mobility Print
- Notifications
- Novell
- Pocket & Hive How-to Articles
- Pocket & Hive Troubleshooting Articles
- Print Jobs
- User Client
- Web Print
- Authentication
- Administration
- Print Provider
- Print Queue Deployment
- Print Queues
- Releasing Print Jobs
- Reporting
- Scripting and APIs
- Security and Privacy
- Upgrading or Downgrading
- User Interface
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Charging and Billing
Databases
Devices
- Xerox embedded devices - Incorrect login screen issues
- Performing a Laptop Test for Device and Server Testing
- Scan, Device Functions or other buttons are missing from PaperCut MFD app
- Konica Minolta Authentication Failure
- What does “You are charging to a restricted account” mean?
- Konica Minolta Device Status Errors
- Troubleshooting PaperCut MF embedded devices
- SHA1 error message on Konica Minolta
- Troubleshooting Escrow (Insufficient Funds) when users try to login to devices
- Troubleshooting the PaperCut Fiery Program
- Devices Connecting to the Wrong Server IP Address
- Konica Minolta embedded application shows "Connecting to server"
- Resetting the Lexmark embedded Solution Framework (LeSF)
- Toshiba Print Driver asks you to Specify LDAP Server when printing
- SSL Connection Issues with some Xerox devices and PaperCut
Devices (PaperCut Hive)
Email to Print
- Tabloid/Ledger (11x17) jobs print as Letter (8.5x11)
- Troubleshooting Email to Print issues when using IMAP OAuth for Microsoft 365, Office 365, Outlook.com
- "Error while fetching mail - AUTHENTICATE failed" message when you’re using Email to Print
- Recent Issues with IMAP or POP3 for Microsoft Exchange Mail Servers
Find Me Printing
Installing, Uninstalling and Migrating
Integrated Scanning
- Granular contact list controls for Scan to Fax using the RightFax (Advanced API) connector
- Users receive "Need admin approval" error with Scan to OneDrive for Business
- Large Scan to Email jobs fail
- Granular mail delivery controls for Scan to Fax using the Basic (Generic SMTP) connector
- Client does not have permissions to send as this sender
Integrations
Logs
- Important Log Files to Check
- Debug output (collect logs) from the Active Directory provider
- Use the Windows Event Viewer to track printing events
- How to enable SSL debug mode
- Saving Abnormal Spool Files
- How To Filter The Windows Event Log By IP Address
- Providing Error dump files to support for PaperCut NG/MF
Mobility Print
- Troubleshooting the 'Encryption Credentials have expired' error on macOS
- Tabloid/Ledger (11x17) jobs print as Letter (8.5x11)
- Troubleshooting Mobility Print and Lightspeed
- Printers disappear after running the Windows Mobility Print installer
- When printing to Canon drivers, the print job owner name is SYSTEM
- Capturing Spool Files with Mobility Print
- Speed up Mobility Print Rendering
- DNS_ERROR_DP_DOES_NOT_EXIST
Notifications
Novell
Pocket & Hive How-to Articles
Pocket & Hive Troubleshooting Articles
Print Jobs
- Google Chrome or Microsoft Edge crashes when printing on Windows
- Incorrect stapling when printing multiple copies via a Find-Me queue using HP PCL drivers
- Tabloid/Ledger (11x17) jobs print as Letter (8.5x11)
- Print Jobs Not Being Tracked by PaperCut
- Troubleshooting page count and color detection issues
- When printing to Canon drivers, the print job owner name is SYSTEM
- Troubleshooting Missing or Disappearing Print Jobs with PaperCut NG and MF
- Render Print Jobs on Client Computers
- Incorrect copy count with mopier mode
- Use the Windows Event Viewer to track printing events
- Print Jobs Not Held or Paused in Hold/Release Queue or for Client Popup
- Attempted to be Unpaused
- Print jobs called "Remote Downlevel Document" (and How to Fix Them)
- Why was this job 'Temporarily Hidden'?
- Saving Abnormal Spool Files
- Capturing a Linux Spool File
- Capturing Spool Files with Mobility Print
- Troubleshooting jobs attributed to the wrong user or wrong owner name
- Print Jobs stuck with the status of "Sent to printer"
- The Job Owner is ComputerName$
- Print Jobs stuck with the status of “Printing”
- Jobs getting logged twice in PaperCut
- Excel Multiple Print Issues
- Windows Print Job Order
User Client
- Troubleshooting “Permission Denied” Errors During PaperCut Hive Client Installation on macOS
- User Client shows “No shared accounts available”
- Problems starting the User Client, resulting in a 'local cache' error
- 'Unable to successfully retrieve valid data from secure connection to server' error when starting client
- 'Unable to connect to server' error when starting client
- Why is my username saved?
- High CPU usage in the client software
- Why is the client software preventing exit?
- Troubleshooting PaperCut User Client Not Popping Up
- The user client is already running
- Windows error 'Windows cannot access \\server\PCClient' when launching the client shared folder
- High memory usage in the client software
- Why Is My User Client Running Slowly?
- 'ditto: can't get real path for source' Error
- Why do I only get dots in my popup?
- User Client Exits After Log in - login script
Web Print
Authentication
Administration
- Using SSL Packet Inspection (Man-in-the-Middle) with PaperCut NG/MF
- Troubleshooting and optimizing Server Performance
- Decreasing the load for Print Deploy environments
- MapDB Errors in PaperCut NG/MF
- When the PaperCut Server Won't Start
- 'Assistive Technology not found' errors
- server-command.exe shows a memory error "Java heap space"
- Print Provider error of "address is not valid in its context"
- Windows Connection Limit
Print Provider
Print Queue Deployment
Print Queues
- Troubleshooting Slow Printing
- Special considerations with Windows Type 4 print drivers
- Localhost showing in Printer list
- 'Hold for Authentication' Error in Mac Print Queue
- Troubleshooting Missing or Disappearing Print Jobs with PaperCut NG and MF
- Unable to Add a Printer
- Slow Connection with Windows Print Servers
- Troubleshooting when the Toner Status is missing or incorrect
- Slow Printing on Some Sharp Copiers
- Common Mac Printing Issues
- Duplicate Printers
- Tracking print-related application failures back to a print driver name
- Configuration error - no compatible queues for redirection
- Fixing encoding problems/unintelligible characters appearing in PaperCut LPD job queue
- Troubleshooting the PaperCut Fiery Program
- "The specified port cannot be added"
- Troubleshooting Global Print Driver Issues
- CUPS raises an error on Linux (queue stops) after enabling PaperCut on the queue
- CUPS Host Error
- Printing to PaperCut Global Driver from Adobe Reader
- PaperCut and Host-only drivers
- Printing from Microsoft Edge Browser and other Windows 10 and 11 Store Apps
- Unable to edit CUPS config file