User Client shows “No shared accounts available”

“Help! I’m a systems administrator of PaperCut, and I’ve run into an error message, “No Shared Accounts Available”, in the user client. What do we need to do?

As the message suggests, the user client is indicating that no shared accounts are available for the user to select. This could be for one of the following reasons:

• No Shared Accounts Created: The system administrator may not have created any shared accounts for users to see. The administrator will need to create some shared accounts.
• Access restrictions by the PaperCut administrator: Such as the user not being in the correct group, or the shared account not having any users assigned to it in the account’s security settings. To fix this, an administrator must grant the user or their user group access to the shared account.