To keep your PaperCut Hive environment running smoothly, you need an active subscription. If your subscription expires, printing will pause until the subscription is renewed.
What users will see if the subscription expires
When a user tries to release a job, on the copier’s touchscreen they’ll see a message explaining that they can’t release the job because the subscription has expired.
If the user releases a job from the mobile application, they’ll see this message:
They won’t be able to print again until the subscription is renewed.
How to find out if your organization’s subscription is about to expire or has expired
As your organization’s subscription approaches the expiry date, you’ll receive emails and see banner notifications in the PaperCut Hive or Pocket admin console. Head over to About subscriptions and trials for PaperCut Hive and Pocket for a detailed description.
To keep things running smoothly
- Make sure your subscription is renewed before the expiry date.
- Set a calendar reminder a month before your renewal deadline.
- Keep your PaperCut partner (or us) in the loop!
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