What's new in the KB
The following articles have been added to the Knowledge Base in the last 3 months.
Also see What’s new in the manuals.
October 2026
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How-to Articles Published: Oct 7, 2026
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Troubleshooting Articles Published: Oct 3, 2026
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Troubleshooting Articles Published: Oct 1, 2026
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Learn how PaperCut Hive and Pocket work with VDI and Azure Virtual Desktop. Discover supported persistent single-session setups and alternatives for multi-session hosts.
Reference Articles Published: Oct 1, 2026
September 2026
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How to capture a Java heap dump from the PaperCut NG/MF Application Server, by hand, automatically on an out of memory error, or with a watcher script when memory passes a threshold.
How-to Articles Published: Sep 30, 2026 -
Troubleshooting Articles Published: Sep 30, 2026
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Reference Articles Published: Sep 29, 2026
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Learn how to configure PaperCut MF card self-association with Microsoft Entra ID MFA, using secure email links to complete authentication.
How-to Articles Published: Sep 25, 2026 -
September Security Bulletin covering multiple disclosed vulnerabilities that addressed in the recent versions of PaperCut products.
Security Bulletins Published: Sep 24, 2026 -
A log of all known security vulnerabilities and their resolutions for PaperCut products.
Reference Articles Published: Sep 24, 2026 -
This article explains how to configure timeout and sleep settings for PaperCut Hive embedded applications on multi-function devices (MFDs/copiers). It provides procedures for Fujifilm, Ricoh (SmartSDK), Sharp, Toshiba (MDS V3), Xerox, Konia Minolta, Kyocera, HP, Lexmark, and Canon devices.
PaperCut Pocket and Hive Articles Published: Sep 21, 2026 -
This page explains how to use the command-line to manage, test, and update PaperCut Hive and Pocket edge nodes.
How-to Articles Published: Sep 18, 2026 -
How-to Articles Published: Sep 17, 2026
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This page describes the permissions that PaperCut Hive and Pocket require from Microsoft Graph API to allow synchronization of users and groups from Microsoft Entra ID.
PaperCut Pocket and Hive Articles Published: Sep 4, 2026 -
This page helps troubleshoot PaperCut Hive on Konica Minolta devices, covering firmware, WebDAV configuration, OpenAPI checks, and troubleshooting panel errors.
Troubleshooting Articles Published: Sep 4, 2026
August 2026
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Short description of what is in the security bulletin
Security Bulletins Published: Aug 27, 2026 -
A short introduction to the new Brother BSI embedded application for PaperCut MF
Reference Articles Published: Aug 27, 2026 -
Windows requires a default printer. This article will help people understand that Windows is responible many time when the default is mysteriously changed.
Troubleshooting Articles Published: Aug 7, 2026 -
How-to Articles Published: Aug 6, 2026
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This article explains the European Union's Radio Equipment Directive (RED), why it was updated, and how these changes impact Multi-Function Devices (MFDs) and printers running PaperCut software.
End User Articles Published: Aug 6, 2026 -
Describes how to stop Windows from blocking your Print Deploy drivers. Fix silent installation failures easily using vendor security certificates.
End User Articles Published: Aug 5, 2026 -
Short description of what is in the security bulletin
Security Bulletins Published: Aug 3, 2026
July 2026
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Step-by-step guide to resolving the error "Failed to load integration-in-progress page. Skipping device registration. If a user is logged in on the device, try logging the user out. Setup will be retried at [time]. To retry now, press "Apply" below."
Troubleshooting Articles Published: Jul 29, 2026