Konica Minolta embedded application shows “Authentication Failure” when selecting device functions

After successfully logging into a Konica Minolta device, when I try to access ‘Device Functions’, I get an Authentication Failure message. Is there anything I can do to resolve this?

If you’re using Konica Minolta i-series devices with firmware GC2-RF, try these settings:

1. Turn off the Time adjustment:
   Utility > Administrator > Maintenance > Date/Time Setting > Time Adjustment Setting
2. Add the Web Browser button to the display:
   Utility > Administrator - System Settings > Main Menu Default (Classic Style) > Not Set >Function
3. Enable JavaScript in the Web Browser settings:
   Web Browser button > Menu > Settings > Machine Data 1
4. Clear the External Application Connection:
   Utility > Administrator > Network > OpenAPI Setting > OpenAPI Setting > External Application Connection:
   1. Set to ON.
   2. Reboot the machine.
   3. Change the setting back to OFF.

If you’re still having problems, contact your PaperCut Partner for more help.