Do I need to install anything on my user devices before adding manufacturer drivers to my Find-Me queues?
No, only the standard PaperCut Hive or Pocket user client is required. We've added all new capabilities to the existing client application, so there's nothing new to install before adding manufacturer drivers to your Find-Me queues. Existing clients will automatically update to support the new functionality.
Does the system with the queue to copy need to remain online / active / a Hive client after the driver setup and import process are complete?
No. After your driver is imported from the client computer into the PaperCut Cloud, it lives there. That system can be turned off, or the PaperCut client software can even be uninstalled; the imported driver and Find-Me print queue are unaffected.
What's the difference between a Find-Me print queue created by the admin and the default PaperCut Printer print queue?
The only difference is that you can't delete the default PaperCut Printer print queue. You can rename it and add or change the Windows or macOS drivers, exactly as you can with new manually created Find-Me queues.
What print settings and finishing options are supported?
Any print hardware capability supported by the relevant manufacturer driver is seamlessly supported in PaperCut Hive and Pocket at the client OS level.
Can I change the default print options for my users on the PaperCut Printer?
Absolutely! If you would prefer your users to have B&W selected by default, or double-sided, simply set up a workstation with the defaults that you want and then update the driver on the PaperCut Printer using that pre-configured workstation as a reference for the printer driver.
How are drivers deployed? Does each client pull the whole driver package down from the cloud over the internet, or are drivers shared between clients in the Edge Mesh?
Each client downloads the driver package directly from the PaperCut Cloud. In future, transfers may be between edge nodes.
What happens if a user tries to release a print job submitted to a Find-Me queue with a Brand X driver on a Brand Y printer?
If both printers use a compatible printer language (for example, PCL), the job might still print, but with a high risk of errors. Please name print queues explicitly to help users avoid this risk.
Why can't I see print job thumbnails for print jobs using manufacturer drivers?
PaperCut Hive and Pocket currently do not support thumbnail rendering for print jobs generated using manufacturer drivers. Thumbnails are supported when using the default PaperCut driver.
We expect to make thumbnail support available for a wider variety of drivers in the future.
Can I deploy a print queue / printer driver only to a specific user or group?
When creating a print queue, you can use deployment rules to define which users or computers receive it. We're working towards deploying based on user groups in the future.
Does this feature support both Type 3 and Type 4 print drivers?
Short answer: yes. Long answer: we recommend using Type 3 drivers for maximum reliability. We strongly recommend you consult your print hardware partner to determine the best driver for your specific hardware and business needs.
Will my printer’s driver work on Windows ARM64 (e.g., Surface Pro X), or do I need a special ARM driver?
Printer drivers are architecture-specific, meaning a standard driver built for Windows x64 will not work natively on a Windows ARM64 device.
Check your manufacturer first: Some printer manufacturers provide Windows ARM64 drivers for their newer models, but many do not. Navigate to your specific printer model's download page. When searching for drivers, look for the compatibility chart or driver details to explicitly list "ARM64" or mention support for "Windows on ARM" or a "Universal Print Driver (ARM64)." If an ARM64 driver is available, you should use that with PaperCut Hive.
If no ARM64 driver exists: Don't worry. PaperCut Hive and Pocket are designed for this scenario. When you set up a print queue, we automatically use the included Global PostScript Driver. This driver supports ARM64 architecture, ensuring your ARM-based users can print reliably without needing a separate manufacturer driver.
Do PaperCut Hive and PaperCut Pocket support Windows ARM64 printer drivers?
PaperCut Hive and Pocket support Windows ARM64 printer drivers.
If Windows ARM64 users need to print to printers that do not have ARM64 printer drivers, then you can opt to use the built-in PaperCut Global PS driver, which is compatible with most printers.
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