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High school|

How PaperCut MF supported Sandringham College through tech transformation

Cutting to the chase

Problem

Legacy systems clashed with new cloud-based infrastructure, creating authentication and compatibility issues in the print environment.

Solution

A hybrid PaperCut MF setup that bridged old and new systems, maintaining reliable and secure print access for staff and students.

Outcome

Seamless printing across two campuses, reduced IT overhead, and a consistent user experience during major digital transformation.

Sandringham College is a public high school with more than 1,000 students and 100 staff across two campuses in Melbourne. Known for its innovation-led culture, the school has long relied on PaperCut MF to keep printing running quietly in the background; stable, reliable, and largely invisible.

Recently, that smooth setup was put to the test. Sandringham became one of the first to join a new Department of Education initiative to modernize IT infrastructure. The shift meant saying goodbye to in-house cloud services and legacy systems in favor of the Department’s hardened network.

For Sandringham, the challenge was clear: how to integrate new systems without disrupting everyday learning, especially printing.

I’ve never encountered another product that was flexible enough to integrate different systems in a way that fit our environment."

- Marcel Dorembus,

Technical Specialist

Problem

The Department of Education’s new Securing Connected Learners (SCL) program aims to enhance child safety, cybersecurity, and technology services in educational institutions. In making the decision to join the program, the school committed to transition from legacy systems and cloud services to a Zscaler internet connection and Microsoft Intune, a modern, cloud-based device management platform that integrates into the Department’s domain infrastructure.

Marcel Dorembus, Technical Specialist at Sandringham College, explained, “It’s a huge program within the Department and a big change to the way that a lot of public schools have been operating. Essentially what it means is for schools to no longer use their own cloud services, let go of some of their legacy systems, and to use the Department’s hardened systems.”

While Intune streamlines and simplifies device management, having multiple systems and layers of security introduced complexity into the print environment and created unforeseen authentication issues with the school’s existing printers. With print infrastructure still tied to PaperCut MF software, any password resets or credential changes caused authentication mismatches in Intune.

To complicate matters further, Sandringham had specialized setups for exam printing for students with additional learning needs, which relied on Group policy-based controls that were incompatible with Intune. Unable to let go of its legacy system altogether, the school’s major challenge was to maintain seamless, secure printing for staff and students across both environments.

Solution

Rather than replacing their entire print infrastructure, Sandringham’s IT team worked with PaperCut to develop a hybrid strategy that bridged both environments. By joining the Department’s legacy domain as an integrated school, they were able to establish a secure print server and site server, while keeping their existing PaperCut MF infrastructure intact.

PaperCut’s flexibility allowed the software to work within the Department’s systems without needing a full rebuild. The print server then authenticated users via the Department’s domain, aligning with staff laptops managed through Intune. That allowed staff to use a single set of credentials, reducing confusion and IT support calls.

The IT team worked closely with PaperCut to ensure that this hybrid model would continue to support seamless printing and multi-factor authentication across both campuses. Additionally, new OEM equipment has since been integrated into the print ecosystem, with PaperCut delivering a consistent interface and user experience to staff and students.

A great example of that flexibility? When a student brought in a new-generation device that was incompatible with traditional print drivers, a quick print queue setup using PaperCut’s cross-platform support kept things running without a hitch.

Outcome

With PaperCut’s support, Sandringham College became a successful early adopter of the SCL program, basing its infrastructure on the Department’s best practices for student safety and IT modernization. By shifting staff authentication to the Department’s system, login issues were reduced and became easier to diagnose and fix. A single source of truth for credentials meant fewer errors and support tickets.

The hybrid approach made it easier to manage devices and support staff and students across two campuses, with minimal IT overhead. Importantly, it also preserved key legacy capabilities, such as controlled exam printing for students with additional needs.

A consistent and familiar user experience was maintained for staff and students across the infrastructure changes, so they could continue using printers during and after the transition without noticing any difference. Now that the SCL framework is up and running, the school is focused on embedding these changes in a stable and reliable print environment.

Sandringham College’s journey highlights that profound tech transformation doesn’t necessarily require starting from scratch. As educational institutions face increasing pressure to adapt to rapidly changing trends and technologies, the school’s IT team found a way to improve efficiency and security while maintaining a seamless user experience - all by harnessing the flexibility of PaperCut MF.

Marcel said, “Printing is just one of those things that people rely on - and the school especially. It’s brilliant to have PaperCut help us do it. I’ve never encountered another product that was flexible enough to integrate different systems in a way that fit our environment.”

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