Skip to content

Choose your language

  • No results

Choose your login

  • No results
Support

How can we help?

PaperCut's AI-generated content is continually improving, but it may still contain errors. Please verify as needed.

Lightbulb icon
Lightbulb icon

Here’s your answer

Sources:

* PaperCut is constantly working to improve the accuracy and quality of our AI-generated content. However, there may still be errors or inaccuracies, we appreciate your understanding and encourage verification when needed.

Lightbulb icon

Oops!

We currently don’t have an answer for this and our teams are working on resolving the issue. If you still need help,
User reading a resource

Popular resources

Help center

FAQs
Conversation bubbles

Contact us

Troubleshooting: 49.DE.05 Error on HP OXPd with PaperCut MF & PaperCut Hive

THE PAGE APPLIES TO:

Last updated September 29, 2025

This error can be caused by having insufficient memory on the device. e.g. multiple apps are installed on the MFP at the same time.

If your HP OXPd MFP is throwing an error 49.DE.05, please contact your PaperCut partner to follow the steps below:

  • Uninstall unused apps and try to reproduce the issue.

If that doesn’t work then:

  • Check if the device is running on the latest firmware. If not, then update to the latest available firmware.

If it is already running the latest firmware, follow the next steps…

  1. Do a partial clean/reset firmware.
  2. Re-install PaperCut Hive.

If this doesn’t solve the problem, then your PaperCut partner should log a call with HP Tech Support.

Category: PaperCut Pocket and Hive Articles

Subcategory: Devices (PaperCut Hive)

Keywords: 49.DE.05, hp, oxpd, papercut, mf-hive

Comments