Tabloid/Ledger (11x17) jobs print as Letter (8.5x11)

“Help! I’m a sysadmin using PaperCut, and my users’ 11x17 print jobs are coming out on letter paper instead. What’s going on, and how do I fix it?”

What’s in a name? Some printer drivers use different names or codes for the 11x17 inch paper size—sometimes called Ledger, sometimes Tabloid. If a printer driver doesn’t recognize the paper size specified by the print job, it may default to printing on Letter (8.5 x 11) paper instead or might not print at all.

This is a common issue with certain Sharp, Konica Minolta, and Kyocera drivers. The result is that 11x17 jobs are not printed or tracked correctly.

To address this, PaperCut provides an override in the pc-spool-job.conf file, allowing you to specify which drivers need special handling so 11x17 jobs are processed as intended. If you let us know the exact driver name, we can request that our developers add it to the configuration for future releases.

Determine the Driver Name

Before adding an override, you need to confirm the exact driver name.

1. On the server or computer running PaperCut, open a PowerShell window as administrator.
2. Run the command: get-printerdriver
3. Locate the driver name for your printer in the output. This exact name will be used in the config file. Here’s an example output which gives us the driver name “SHARP MX-7580N PS” to add to our config file.

  PS C:\> get-printerdriver | findstr /i sharp

   SHARP MX-7580N PS Windows x64 3 SHARP

Mobility Print

If you see this issue in Mobility Print:

1. Browse to C:\Program Files (x86)\PaperCut Mobility Print\<current-version>\x64\. (For example C:\Program Files (x86)\PaperCut Mobility Print\v2025-09-05-1636\x64).

2. Copy pc-spool-job.conf and rename it pc-spool-job.conf.user and save to C:\Program Files (x86)\PaperCut Mobility Print. Making a copy of this file will ensure the change is persistent across new versions.

3. Open the new file in a text editor (e.g. Notepad++) as administrator.

4. Underneath the section [tabloid_over_11x17] add your printer driver name exactly as it appears in Windows. For example:

   [tabloid_over_11x17]
   "SHARP MX-3070N PCL6" = true
   

5. Save the file and restart the PaperCut Mobility Print Service.

6. Test printing an 11x17 document to confirm the fix.

If that fixes it, please raise a support ticket with the exact driver name so we can add it to future releases.

PaperCut NG/MF

PaperCut NG and MF also use this configuration with Email to Print and Web Print. To edit on a PaperCut NF or MF server:

1. Browse to C:\Program Files\PaperCut MF\providers\print\win\ on your PaperCut Application Server.

2. Copy pc-spool-job.conf and rename it to pc-spool-job.conf.user. Making a copy of this file will ensure the change is persistent across new versions.

3. Open the new file in a text editor (e.g. Notepad++) as administrator.

4. Underneath the section [tabloid_over_11x17] add your printer driver name exactly as it appears in Windows. For example:

   [tabloid_over_11x17]
   "KONICA MINOLTA 558SeriesPCL" = true
   

5. Save the file.

6. Restart the PaperCut Print Provider Service.

7. Send a test 11x17 print job through Web Print or Email to Print and confirm it prints as expected.

If this resolves the issue, please raise a support ticket with your driver details so PaperCut can add it to the default configuration in a future release.

PaperCut Pocket & Hive

Pocket and Hive also use the pc-spool-job.conf file, found in C:\Program Files\PaperCut Hive<version>\pdl-tools\pdf\pc-spool-job.conf.

With Pocket and Hive, updating every edge node isn’t practical. Instead, let us know the exact driver name so PaperCut can add your driver permanently to your environment or a future release.

Testing on an edge node:

1. On an affected edge node running the PaperCut Hive client, browse to C:\Program Files\PaperCut Hive<version>\pdl-tools\pdf\.

2. Open the new file in a text editor (e.g. Notepad++) as administrator.

3. Underneath the section [tabloid_over_11x17] add your printer driver name exactly as it appears in Windows. For example:

   [tabloid_over_11x17]
   "Kyocera TASKalfa 5053ci KX" = true
   

4. Save the file.

5. Restart the PaperCut Hive Client Service on that node (See: How to restart an Edge Node with PaperCut Pocket/Hive ).

6. Test printing an 11x17 document to confirm the fix.

If you need help identifying the correct name, reach out to PaperCut Support .