Konica Minolta - Error Deletion

Notice your print job didn’t print at your Konica Minolta printer? You might also see PaperCut Hive or MF reporting the job as successfully printed. If your print jobs are playing hide-and-seek, you’ve come to the right place for a fix.

Finding a missing print job

Let’s follow the journey of your print job to see where it’s going. These steps will help us check if PaperCut is handling everything correctly.

1. Check your queue setup. First, make sure your virtual queue is sending jobs to the correct physical printer queue . An incorrect target is a common reason for missing jobs!
2. Test a direct print. Try printing directly to the physical printer’s queue. If a page comes out, you know the printer and its connection are working perfectly.
3. Send a job the usual way. Now, print a test document through your normal PaperCut virtual queue.
4. Confirm the job is paused. Your job should appear in the operating system’s print queue with a “Paused” status. Just let it be, modifying the job here can cause issues .
5. Find the job in PaperCut. Log in to your PaperCut admin web interface.
   • In PaperCut MF, go to the Printers tab and find your job in the Jobs Pending Release section.
   • In PaperCut Hive, go to the Job Log to see your job waiting patiently.
6. Release your print. Walk up to the printer and release your job as you normally would.
7. Check the logs one last time. Go back to the Job Log in either PaperCut MF or Hive. Does the status for your job now say it was printed?

Job still not printed? Checking the printer’s job log

PaperCut has handed off the job, so let’s play detective and check the printer’s own memory to see what happened next.

1. Access the printer panel. You have two ways to do this:
   • Walk right up to the printer.
   • Use the remote panel tool from a web browser. You can usually find it by going to https://[IP_Address]:50443/panel/top.html.
2. Log in. Use your domain credentials or ID/access number to log in at the panel.
3. Open the job list. On the printer’s screen, click the Job List button (usually in the top-right corner), and then click the Log tab.
4. Look for your job in the log. If you can’t find your job here, it means the printer never received it. You’ll want to go back and review your print queue setup.
5. Check the job’s status. If you do see your job, what does its status say? If you see Error Deleted, click on the job to highlight it.
6. View the error details. With the job selected, click Detail from the column on the right. This will show you exactly why the printer had a problem.
7. Look for login errors. If the details mention a login or authentication error, you’re in luck! We’ll explain how to fix that right below.

Reason 1: The printer’s built-in User Authentication

This is a common culprit! When a print queue is created on your server, the driver sometimes automatically enables its own User Authentication feature. This setting is separate from PaperCut and can cause these login conflicts, but the fix is quick and easy.

Let’s get that setting turned off.

1. On your print server, open Print Management.
2. Find the printer in your list, right-click it, and go to Printer Properties.
3. Click the Configure tab.
4. Find the Device Option section and look for User Authentication. You’ll probably see that it’s enabled but grayed out. No problem!
5. To unlock the setting, click the Obtain Settings button. Then, deselect the Auto checkbox located on the popup box.
6. You can now access the User Authentication setting! Click the dropdown menu for it and select Disable.
7. Click OK to save your changes, and you’re all set for this step.

Reason 2: An IP address filter is blocking jobs

Another printer setting that can stop a job is Print Without Authentication. When this is turned on, the printer will only accept print jobs from a pre-approved list of IP addresses. If your server’s IP address isn’t on that VIP list, the printer will reject the job.

A special note for PaperCut Hive

This gets a little trickier with PaperCut Hive! With Hive, your print job could be submitted from any number of computers acting as edgenodes. To solve this, you can tell jobs for this printer to always travel through a specific, reliable computer called a supernode.

You’ll need to add the IP address of that supernode to the printer’s approved list. You must also configure a Print Delivery Profile in Hive to explicitly route the jobs through that super node.

Heads up! This is a security feature.

Your system administrator may have enabled this on purpose, often as part of the printer’s Enhanced Security Mode. Before you change this setting, it’s very important to check with your system administrator or reseller to understand why it was turned on.

If you’ve received the all-clear to toggle it off, you can find the setting on the printer’s admin panel by following this path:

• Go to Administrator Settings.
• Select User Auth/Account Track.
• Choose Print Without Authentication.

Go ahead and try printing again! With those settings corrected, your jobs should appear safe and sound, and more importantly, physically print out….. Happy printing!