How to collect PaperCut Multiverse logs

When you troubleshoot PaperCut Multiverse, collecting the right logs is essential for diagnosing issues. This guide explains where to find the relevant logs for both the Multiverse Connector and browser-based admin console issues.

Connector logs

Runtime logs

The main Multiverse Connector logs are stored on the server where the connector is installed.

• Location: C:\Program Files (x86)\PaperCut Multiverse Connector\data\logs
• What to collect:
  • The primary log file is pc-connector.log.
  • For troubleshooting, it’s best to create a zip file of the entire data folder, as it might contain other relevant files.

Installation logs

If you encounter issues during installation, the installer creates setup logs in the system’s temporary folder.

• Location: The %TEMP% directory of the user who ran the installer.
• What to look for: Files with names similar to Setup Log <timestamp>.txt.

Browser logs (for admin console or UI issues)

If you are experiencing issues with the Multiverse admin console in your browser, collecting browser console logs can help diagnose UI or loading problems.

Chrome and Microsoft Edge

1. Right-click on the page and select Inspect.
2. Go to the Console tab.
3. Right-click inside the Console tab and select Save as.
4. Save the log file and send it to your support contact.

Mozilla Firefox

1. Right-click on the page and select Inspect Element.
2. Go to the Console tab.
3. Right-click inside the Console tab, hover over Export Visible Messages To, and select File.
4. Save the text file and send it to your support contact.

Apple Safari

1. Right-click on the page and select Inspect.
2. Go to the Console tab.
3. Right-click inside the Console tab and select Save as.
4. Save the log file and send it to your support contact.

What to include when you send logs

To help support diagnose your issue, please also provide the following information:

• The date and time the problem occurred.
• The username involved (if applicable).
• A description of the issue and any error messages.
• Screenshots or videos, if possible.