PaperCut Partner Portal Access FAQ

One of the perks of becoming a PaperCut reseller is access to our Partner Portal. It includes many valuable resources such as marketing materials, training & certification, manuals, and other tools to promote PaperCut like a pro.

If you’re a reseller with some questions about how to access the Portal, dive in because we have answers!

Getting Started

Your best option is to reach out to a teammate that has full portal access (not just training access) and ask them to invite you to the PaperCut Portal. They can find the link under the Admin menu (in the Portal menu select Admin > Invite team member.

You’ll receive an email from us inviting you to create and register your login. Otherwise, feel free to reach out to PaperCut Customer Care , and we’ll get you going in the right direction!

1. If you don’t already have it, get access to the PaperCut Partner Portal via the steps above.

2. Once you have a login, click the Training tile. This will transfer you to the PaperCut Training Hub. You may be required to log in an additional two times, using your Partner Portal Login credentials.

3. From the Training Hub Dashboard, you will see all the courses available for you to enrol in.

4. Always access your the PaperCut Training Hub via the PaperCut Partner Portal or this link http://portal.papercut.com/training/

    

    

Login Issues

Incorrect Username or password

Back in 2018, we changed our portal login process to comply with GDPR changes. If you haven’t logged in since then you may find that your old login no longer works.

You can either ask a teammate with an active login to invite you or reach out to PaperCut Customer Care and we’ll get you going in the right direction!

If you’ve registered a login with your email address since we updated our system in 2018, this likely means that you’ve forgotten your password. Please try the I forgot my password (or username) link to reset your password.

However, if you then get a This email does not exist error, this means you don’t actually have an active login for the Portal. Please see the Getting Started instructions above!

Sometimes we find that these emails get routed to Spam or Junk folders. If it’s not there, you might check with your IT Admin to see if it’s being held in quarantine. The emails come via portal@papercut.com so they may need to add this to your email servers allow-list.

If you still can’t find it, contact PaperCut Customer Care , and we’ll investigate!

Password Reset

You can reset your password via the I forgot my password (or username) link.

Sometimes we find that these emails get routed to Spam or Junk folders. If it’s not there, you might check with your IT Admin to see if it’s being held in quarantine. The emails come via portal@papercut.com so they may need to add this to your email servers allow-list.

If you still can’t find it, contact PaperCut Customer Care , and we’ll investigate!

I’m trying to reset my password but getting the error: This email does not exist in our system.

This error means you don’t actually have an active login for the Portal. Please see the Getting Started instructions above or reach out to PaperCut Customer Care .