How to enable Debug Logging

PaperCut NG/MF has special debug options that create more detailed log files. These logs help our developers see what’s happening inside the software and find the root cause of issues. You only need to enable debug logging if asked by PaperCut Partners or the PaperCut Support Team .

If you’re unsure where to get help as a PaperCut MF customer, reach out to your PaperCut Authorized Partner. Learn more about the PaperCut ecosystem .

PaperCut NG/MF Component Logs

Plan on including the PaperCut Application Server debug logs whenever raising a support request. Depending on the situation your PaperCut support technician may request additional logs.

• Application Server debug logs
• Application Server Active Directory sync debug logs
• Application Server SMTP debug mode
• Application Server SSL debug mode
• Application Server Thread & Memory Snapshots
• Document Processing debug logs
• Job Ticketing debug logs
• LPD Service debug logs
• Microsoft Universal Print debug logs
• Mobility Print debug logs
• NG/MF Windows installation logs
• Payment Gateway debug logs
• PDL Transform Debug Logs
• Print Deploy debug logs
• Print Provider debug logs
• Release Station debug logs
• Site Server debug logs
• SNMP debug testing (for toner status)
• User Client debug logs
• Web Print debug logs

Operating System Logs

When troubleshooting an issue that involves the print system, we might ask you to collect these logs when reproducing the issue.

• MacOS and Linux CUPS debug logs
• Windows Event Viewer Logs

Multifunction Device Logs

When troubleshooting an issue with a specific brand of embedded device, it’s a good idea to collect these logs when reproducing the issue.*

• Canon Device debug logs
• Fuji Xerox Device debug logs
• HP Chai Device debug logs
• HP Futuresmart 3 & OXP Device debug logs
• Kyocera Device debug logs
• Lexmark Device debug logs
• Ricoh Device debug logs
• Samsung Device debug logs
• Sharp Device debug logs

*For support on Epson, OKI (sXP2 devices), RISO, and Sindoh embedded devices, please contact the manufacturer directly. These devices are certified by third parties, not made by PaperCut.