Skip to content

Choose your language

  • No results

Choose your login

  • No results
Support

How can we help?

PaperCut's AI-generated content is continually improving, but it may still contain errors. Please verify as needed.

Lightbulb icon
Lightbulb icon

Here’s your answer

Sources:

* PaperCut is constantly working to improve the accuracy and quality of our AI-generated content. However, there may still be errors or inaccuracies, we appreciate your understanding and encourage verification when needed.

Lightbulb icon

Oops!

We currently don’t have an answer for this and our teams are working on resolving the issue. If you still need help,
User reading a resource

Popular resources

Help center

FAQs
Conversation bubbles

Contact us

Troubleshooting the PaperCut Print Deploy Server

This page applies to:

Last updated September 30, 2025

Fixing a Print Deploy Server That Won’t Load

Is your Print Deploy server showing a blank screen or a looping coffee cup animation? This usually means the server has run into a problem and can’t start up properly. Let’s walk through the most common fixes to get you back up and running.

Check if the services are running

The simplest fix is often the right one. First, let’s make sure the Print Deploy services are actually running on your server.

  1. Open the Services application on your server.
  2. Find the PaperCut Print Deploy Server service.
  3. If the status isn’t Running, right-click it and click Start.

If the service starts and stays running, try loading the page again. If it stops or was already running, move on to the next step.

Fix a missing or corrupted SSL certificate

Print Deploy needs a valid SSL certificate to work correctly. If the certificate files are missing or damaged, the server won’t be able to start. You can confirm this by looking for an error like this in your logs:

ERROR: SSL: Failed to open certificate file. ... make sure the file ... tls.cer exists and is readable.
ERROR: Print Deploy Server stops servicing: activate Print Deploy server: initialise certificates...

Here’s how to fix it by regenerating the certificate.

  1. Go to the Print Deploy data folder. The default location is C:\Program Files\PaperCut MF\providers\print-deploy\win\data\.
  2. Delete the tls.cer and tls.pem files. Don’t worry, they’ll be recreated automatically!
  3. Restart the PaperCut Print Deploy Server service.

Resolve a corrupted client configuration file

Sometimes, the main client configuration file can become corrupted. This prevents the server from starting and causes it to crash repeatedly. You can confirm this by checking the logs for an error like this:

ERROR: Print Deploy Server will now terminate. initialise config: failed to load config from file ... client.conf.toml: toml: line 1: files cannot contain NULL bytes; probably using UTF-16; TOML files must be UTF-8 dd
...
Restarting service (crash count: 464)

This is an easy fix. We just need to remove the broken file.

  1. Go to the Print Deploy config folder. The default path is C:\Program Files\PaperCut MF\providers\print-deploy\win\data\config\.
  2. Find the client.conf.toml file and delete it. You can also rename it to client.conf.toml.bak to be safe.
  3. Restart the PaperCut Print Deploy Server service. A fresh, working configuration file will be created for you.

Comments