Configure custom branding

This page explains how to update the appearance of your PaperCut Hive or Pocket organization by adding your own logo and color to the PaperCut Hive or Pocket admin console and User Portal.

Using your own logo and color enhances brand consistency and give users a more personalized experience so they can easily verify they’re using the right software. This is especially helpful for organizations with multiple instances of PaperCut Hive or Pocket.

Where branding can be displayed

You can display your custom logo and color in the following places:

• Admin console navigation bar: Your custom logo is displayed at the top and the PaperCut Hive or Pocket logo is moved to the bottom. Your color replaces the black.
  
• User Portal navigation bar: Your custom logo is displayed at the top and the PaperCut Hive or Pocket logo is moved to the bottom. Your color replaces the black.
  

Technical specifications for custom logos

For branding to display properly, adhere to the following specifications.

Supported file types

The custom logo upload feature supports the following image file types:

• PNG (.png)
• WebP (.webp)
• JPG/JPEG (.jpg, .jpeg)

We recommend using a PNG or WebP file type.

Recommended image dimensions and size

For the best image display quality, follow these recommendations:

• Dimensions: Upload a logo that is approximately 320 x 80 pixels. Larger images are scaled down, which might affect their clarity.
• Aspect ratio: Maintain a consistent aspect ratio to prevent distortion. A landscape orientation is preferred.
• File size: Keep the file size under 1 MB to ensure fast loading times.

Transparency

WebP and PNG files with transparent backgrounds are supported and recommended for seamless integration with the user interface.

JPG files don’t support transparency.

Best practices for custom logos

• Use a simple logo: Simple, uncluttered logos scale better and remain legible across different screen sizes.
• Use a high-resolution image: Upload the highest resolution version of your logo that meets the file size requirements.
• Check the contrast: Ensure your logo has sufficient contrast with the background color of the admin console, user portal, and report templates.
• Test your logo: After you upload the logo, check how it displays in the admin console and/or User Portal.

Uploading a custom logo or changing the navigation bar color

1. In the top-right corner of the PaperCut Hive admin console, click your name.
2. Go to Settings > Appearance > Branding.
   
3. Select the tab for the interface you want to brand, for example, Admin Console.
4. To add your logo, click Browse and select your logo file. A preview of the logo is displayed.
5. To change the color, select one of the colors.
6. Review the preview to ensure it displays correctly.
7. Click Save to apply your custom logo.

Removing a custom logo

1. In the top-right corner of the PaperCut Hive admin console, click your name.
2. Go to Settings > Appearance > Branding.
3. Select the tab for the interface from which you want to remove the logo, for example Admin Console.
4. Click the Reset button. The logo is removed.

Troubleshooting branding